There are various types and sizes of pool companies, so it might be difficult to figure out which one you should pick to service your pool. Or maybe you’ve already picked a pool company and are considering switching to a new one, but you don’t who will provide better service. Here are some things to look out for with a pool company, no matter who you choose.
National vs. Local Pool Service Businesses –Negative traits that larger national pool service businesses tend to have are a high turnover rate, employees with little to no pool experience and minimal training, and low pay for their employees. This tends to result in pool employees who aren’t qualified enough to provide the proper care and repair your pool needs. So be sure to do your research and find experienced, professional pool companies with staff who are willing and able to effectively care for your pool long term and repair it when necessary.
Missed Pool Cleanings – Your pool technician (if they aren’t a good one) is likely to skip cleaning your pool if they have a busy pool-servicing schedule. This is more likely to happen when a pool company is growing their clientele, as they usually don’t have enough employees to service the growing number of pools on their schedule. If you think your technician missed cleaning your pool, ask for a drop ticket, which is just a ticket that they can leave on your door that provides details about when they arrived to service your pool, the chemicals they used, the services they provided and your pool’s condition. Established and trusted pool businesses will have drop tickets.
Overcharging for Pool Chemicals – Some pool companies will charge a high flat rate for their services and then charge on top of that for any additional chemicals. The only time you should be paying for chemicals is if your pool servicer has to buy a special chemical for your pool in particular. Otherwise, they shouldn’t charge you more for the usual pool chemicals like chlorine or acid.
Used Parts Instead of New Parts for Pool Repairs – Pool repairs bring in a lot of profit for pool service businesses. So you should know that there are some deceitful pool repair technicians intentionally selecting used parts instead of new parts for your pool’s repair. They might pull these used parts straight from the dumpster or from another client’s pool. It’s important to view the pool parts before installation to ensure they aren’t previously used.
Finding the Right Pool Service Business for You – Pool industry licensing can be perplexing and is very dependent on the state you live in. In some states, the only things needed are the registration with a tax collector and set up an Employer Identification Number (EIN) for tax purposes. In other instances, serious repairs to pool equipment and/or commercial property might involve a contractor’s license. Smaller pool businesses will sub out pool repair work to other pool companies specializing in that area. Ask your pool technician about their licensure for your repair.
Knowing these things about pool businesses makes you a well-informed consumer and helps ensure you get the best possible work done on your pool from the best possible pool service company.
If you need pool repair and or installation, please don’t hesitate to contact Arrow Pool. You can use the form on our Contact page, or call us at (610) 546-7543.